Previous incidents

Issues with PodiumGPT and API timeouts have been resolved.

Media processing has recovered.

We have determined that the media processing issues are limited in scope to a single customer and small number of uploads.

The media processing issues are limited in scope to a small number of uploads from a single customer.
We are investigating the issues with these individual uploads.

After further analysis it has been discovered that there were several media processing delays last night due to transcription issues. Media processing is now functioning normally and we are working to determine and resolve the root cause for the delays.

We are investigating last night's media processing outage.

The recent outage was a false alarm. Media processing is functioning normally. We are adjusting our parameters.

The issue has been resolved.